Bought a discounted toaster by reserving online to collect at the York outlet. Drove 80 miles in the snow to collect; decided to call and ask them to put to one side to hurry things through. Was then told the item was out of stock, and someone should have called me. 160 mile round-trip for nothing. No recourse or promise of rectifying situation. Hopeless.
This review (B&Q / Diy.com Complaint) was originally published at Skeptic Files.
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