Their server box/DVR dies on Friday on a holiday weekend. They say they will ship a new box to arrive in 3 business days. You can’t drive 5 miles without seeing a Direct TV Service vehicle, but they aren’t for service, new customers only. So, there is no service. Once you sign the 2 year contract, you’re leverage is gone. BTW, they didn’t provide the “free” NFL package either. As much as I hate TWC and the fact that they were rated as one of the worst providers of customer service, Direct TV was somehow worse.
This review (DirecTV Group Review) was originally published at Holy Smoke !.
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