I have been using “US Website Builder.com” for 9 years. I called them around May 2013 to cancel my account because their price so much higher than other competitors. I talked one of their staff members to cancel the account and to make sure it is canceled or not because I paid the bill for a whole year amount on the first month. I talked to them more than 50 times with many people for 2-3 months to cancel my account and finally got cancellation. However on 08/22/2014 one of their billing department staff named Lynne Litrero called me and told me the price of hosting my website. I said it is too expensive so I do not need it. All of sudden she spoke in a threatening tone and threatened me to send my account to collection and hung up. I got shocked because I paid whole year bill on first month and that my account has been canceled already. So I called them looking for Ms. Litrero to discuss with. But 3 people (one guy, Jill, Michelle Torres) lied to me saying they are Lynne so I was unable to reach her. Jill and another staff member transferred me to someone else, but Michelle Torres continued saying that she was Lynne throughout the calls. I finally reached Lynne and she said I owed $60 to send to collection. I explained that my account has been canceled last year and I do not owe any money because I paid whole year fee on first month, but she kept repeating the above. I paid it right away by credit card and asked her how I could verify the payment and the account cancellation. She said our conversation is recording and assured me not to worry and hung up. Overall, we have had a terrible experience with this company and their rude, aggressive staff members. I’d like to caution anyone else who is receiving their service.
This review (US Website Builder Review) was originally published at Holy Smoke !.
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